An ICICI Bank ATM declined the transaction when I tried to withdraw money using my SBI debit card a month back but the money was deducted from my SBI account. Both the banks told me that SBI would resolve the issue. But the SBI manager concerned is refusing to take it up, saying that he hasn’t handled such a case before. What action can I take?Since you haven’t been able to get a response directly from the person concerned in SBI, you can send a complaint through the bank’s website. If you do not get a satisfactory response in two to three weeks, approach the banking ombudsman (www.bankingombudsman.rbi.org.in).
