I was shopping online and just as I had entered my debit card details, the Internet connection broke. When I checked my account later, the amount was debited but the transaction was incomplete. The bank says the money will be credited to my account in the next billing cycle. What can I do if it isn’t?Such issues usually get settled in the next billing cycle of the debit card, so it is better if you wait till then. However, if the correction doesn’t happen, raise a formal complaint and get an acknowledgment. A complaint raised over the telephone does not have any legal standing, so do it in writing or by email. If the bank does not take any action, you should complain to the banking ombudsman that has jurisdiction over your area (www.bankingombudsman.rbi.org.in).
I was shopping online and just as I had entered my debit card details, the Internet connection broke. When I checked my account later, the amount was debited but the transaction was incomplete. The bank says the money will be credited to my account in the next billing cycle. What can I do if it isn’t?
